SmartOnline 3-Phase 120/208V 20kVA 16kW
Double-Conversion UPS, Extended Run, 5
internal batteries, Network Card Options, Tower,
DB9 Serial, Hardwire
MODEL NUMBER:
SU20K3/3XR5
Highlights
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20,000 VA (20kVA) EXTENDED
RUNTIME tower UPS with 5
internal battery packs
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Offers 17 minutes full load
(20kVA) and 42 minutes half
load (10kVA)
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3-phase hardwire input and
output (120/208VAC). Wide
input voltage correction range
(96 - 144V AC / 166 - 250V AC)
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IGBT technology and zero
transfer time, on-line, double-
conversion operation
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3 communication ports, Slot for
network card options and EPO
jack
Package Includes
Description
Tripp Lite's SU20K3/3XR5 20kVA SmartOnline 3-Phase Intelligent, True On-Line Extended Runtime UPS
System has been redesigned to save valuable space and simplify runtime scalability. Power and battery
components are combined into a single, small-footprint module (the smallest in its class). A robust internal
battery runtime capability can be easily extended by installing additional optional internal battery packs
through the convenient front panel access door. The SU20K3/3XR5 features a large internal battery
compartment that contains more internal batteries than the equivalent standard-run model (SU20K3/3)
and more space to add additional optional internal battery packs to extend runtime. The SU20K3/3XR5
provides mission-critical equipment with the highest level of power protection available. Large capacity
20,000VA/16,000 watt UPS continually converts incoming AC power into filtered DC power, and then
resynthesizes it back into AC power with a pure sine wave. Perfectly regulated, continuous sine wave
output with zero transfer time offers compatibility with all equipment types. IGBT inverter technology
produces output power with <3% THD (total harmonic distortion), allowing connected equipment to
perform at its peak. A 3:1 crest factor safely supports a variety of equipment, even those with wildly-
fluctuating power demands. Extremely efficient operation saves money by lowering electricity
consumption. Hardwire input and output connections. SU20K3/3XR5 features 120/208V AC, 3-phase, 4-
wire (plus ground), wye input and output. It also features a wide input voltage correction range: 96-
144/166-250V AC. Frequency is 50 or 60 Hz (auto-selectable). SU20K3/3XR5 includes internal power and
battery components in a single small-footprint tower module. Battery support can be extended with
additional internal battery packs. A manual bypass switch as well as an automatic bypass function ensure
100% availability of connected equipment by safely passing through AC power when the UPS requires
maintenance. Three built-in communication ports (RS-232, contact closure and AS-400) work with
PowerAlert Software, available via free download, to simultaneously provide shutdown commands and
reporting on multiple servers without the need for costly accessories. An accessory slot accepts an
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SU20K3/3XR5 UPS System
(with 5 internal battery packs)
PowerAlert Software and
cabling
Warranty information
Instruction manual
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optional internal network managment card. A Battery Start Switch allows cold restart of UPS during a
prolonged blackout to utilize its batteries for periodic system access or data retrieval. An Emergency
Power Off button turns UPS output OFF and disables Bypass output. Built-in Emergency Power Off (EPO)
interface supports remote emergency shutdown in large facilities. Front panel combination LCD/LED
display alerts users to a variety of UPS operational modes and conditions. A start-up service program is
recommended to enhance the reliability of the installation.
Features
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Large internal battery compartment contains more internal batteries than the equivalent standard-run
model (SU20K3/3) and more space to add additional optional internal battery packs to extend runtime.
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Saves valuable space: power and battery components combined into a single small-footprint module
Simplifies runtime scalability: convenient front panel battery access for expandable runtime with
additional internal battery packs
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True on-line, double conversion UPS with IGBT technology provides pure, sine wave AC output at all
times
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Maintains continuous operation through blackouts, voltage fluctuations and surges with zero transfer
time
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Removes harmonic distortion, electrical impulses, frequency variations and other hard-to-solve power
problems
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20,000VA/16,000 watt power capacity with 3-phase, hardwire 120/208V AC input/output connections
Features a wide input voltage correction range: 96 - 144/166 - 250V AC
Included internal batteries provide 42 minutes runtime at half load (8,000 watts) and 17 minutes runtime
at full load (16,000 watts)
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3:1 crest factor safely supports a variety of equipment, even those with wildly-fluctuating power
demands
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Extend runtime by installing optional internal battery packs (model # SURBC2030) through the front
panel access door. SU20K3/3XR5 includes 5 internal battery packs and accepts 3 additional internal
battery packs. A standalone battery module compartment with a 4 battery pack capacity and daisy-chain
capability (model # SUBF2030) is available to further extend runtime.
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3 communication ports (RS-232, contact closure and AS-400)
Compatible with Tripp Lite UPS management card options TLNETCARD, WEBCARDLX,
SNMPWEBCARD, MODBUSCARD and RELAYIOCARD
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Manual bypass switch as well as an automatic bypass function ensures 100% availability of connected
equipment by safely passing through AC power when the UPS system requires maintenance
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Battery Start Switch allows cold restart of UPS during a prolonged blackout to utilize its batteries for
periodic system access or data retrieval
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Emergency Power Off button turns UPS output OFF and disables Bypass output
Start-up service program is recommended to enhance the reliability of the installation
Built-in Emergency Power Off (EPO) interface supports remote emergency shutdown in large facilities
Combination LED/LCD display
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Specifications
OVERVIEW
UPC Code
037332136770
OUTPUT
Output Volt Amp Capacity (VA)
Output kVA Capacity (kVA)
Output Watt Capacity (Watts)
Output kW Capacity (kW)
Power Factor
Crest Factor
Nominal Output Voltage(s)
Supported
Frequency Compatibility
Output Voltage Regulation (Line
Mode)
Output Voltage Regulation (Battery
Mode)
Output Receptacles
Output AC Waveform (AC Mode)
Output AC Waveform (Battery
Mode)
Individually Controllable Load Banks
20000
20
16000
16
0.8
3:1
120V; 208V
50 / 60 Hz
+/- 2%
+/- 2%
Hardwire
Pure Sine wave
Pure Sine wave
No
INPUT
Rated input current (Maximum Load)
Nominal Input Voltage(s) Supported
Nominal Input Voltage Description
UPS Input Connection Type
Input Phase
60A (per phase, online)
120/208V 3-PH Wye
3-Phase Wye, 4 wire (L1, L2, L3, N, G)
Hardwire
3-Phase
BATTERY
Full Load Runtime (min.)
Half Load Runtime (min.)
Expandable Battery Runtime
17 min. (16kw)
42 min. (8kw)
Supports extended runtime with optional external battery packs
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External Battery Pack Compatibility
SURBC2030; <a class="productLink" href="//www.tripplite.com/External-Battery-Frame-Extended-Runtime-
for-select-SmartOnline-20kVA-30kVA-3-Phase-UPS-Systems~SUBF2030">SUBF2030</a> (holds 4
SURBC2030)
Includes a battery housing with space for 3 internal <a class="productLink" href="//www.tripplite.com/Internal-
Battery-Pack-Compatible-with-SmartOnline-20kVA-30kVA-3-Phase-UPS-
System~SURBC2030">SURBC2030</a> battery packs for extended runtime. Additional runtime capacity is
available by adding <a class="productLink" href="//www.tripplite.com/External-Battery-Frame-Extended-
Runtime-for-select-SmartOnline-20kVA-30kVA-3-Phase-UPS-Systems~SUBF2030">SUBF2030</a> and
additional <a class="productLink" href="//www.tripplite.com/Internal-Battery-Pack-Compatible-with-
SmartOnline-20kVA-30kVA-3-Phase-UPS-System~SURBC2030">SURBC2030</a> batteries - see runtime
chart for specific recommendations
240
2 - 4 hours from 10% to 90%
<a class="productLink" href="//www.tripplite.com/Internal-Battery-Pack-Compatible-with-SmartOnline-20kVA-
30kVA-3-Phase-UPS-System~SURBC2030">SURBC2030</a>
Front panel internal battery access door
Hot-swappable, replaceable batteries
Yes
Expandable Runtime Description
DC System Voltage (VDC)
Battery Recharge Rate (Included
Batteries)
Internal UPS Replacement Battery
Cartridge
Battery Access
Battery Replacement Description
Expandable Runtime
VOLTAGE REGULATION
Voltage Regulation Description
Overvoltage Correction
Undervoltage Correction
Online, double-conversion power conditioning
Maintains continuous operation without using battery power during overvoltages to 144 / 250 (3-Phase, 4-Wire,
wye), reducing output within 2% of nominal
Maintains continuous operation without using battery power during brownout / undervoltage conditions to 96 / 166
(3-Phase, 4-Wire, wye)
USER INTERFACE, ALERTS & CONTROLS
Front Panel LCD Display
SELECTABLE LCD DISPLAY: indicates a wide range of UPS operational and fault/warning conditions including
operational mode, alarm/shutdown conditions, input/output voltage/frequency, battery voltage, load percentage and
more (see manual)
"ON" button turns UPS's inverter ON. "OFF" button turns UPS's inverter OFF. "Select" Button browses through items
displayed on LCD screen. "Enter" button selects items displayed on LCD screen. "Select" and "Enter" buttons used
simultaneously mute UPS alarms. "Battery Start" Switch cold starts the inverter. "Emergency Power Off" button turns
UPS output OFF and disables Bypass output. "Manual Bypass" switch bypasses the UPS's inverter during
maintenance.
Power-fail alarm can be silenced using alarm-cancel switch
Alarms warn against a variety of operational conditions: low-battery, overload, shutdown, bypass and more
7 LED DISPLAY: AC input, bypass input, AC-DC charger, DC-AC inverter, AC output, bypass operation and battery
operation
Switches
Alarm Cancel Operation
Audible Alarm
LED Indicators
SURGE / NOISE SUPPRESSION
EMI / RFI AC Noise Suppression
AC Suppression Joule Rating
AC Suppression Response Time
Yes
2032
Instantaneous
PHYSICAL
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Installation Form Factors Supported
with Included Accessories
Primary Form Factor
UPS Power Module Dimensions
(hwd, in.)
UPS Power Module Dimensions
(hwd, cm)
UPS Power Module Weight (lbs.)
UPS Power Module Weight (kg)
Shipping Dimensions (hwd / in.)
Shipping Dimensions (hwd / cm)
Shipping Weight (lbs.)
Shipping Weight (kg)
Cooling Method
UPS Housing Material
Primary UPS Height (mm)
Primary UPS Width (mm)
Primary UPS Depth (mm)
Tower
Tower
50.9 x 19.5 x 36.8
129.29 x 49.53 x 93.47
979
444.07
59.500 x 44.000 x 28.000
151.13 x 111.76 x 71.12
1133.0000
513.92
Fans
Steel
1,293
495
935
ENVIRONMENTAL
Operating Temperature Range
Storage Temperature Range
Relative Humidity
AC Mode BTU / Hr. (Full Load)
Battery Mode BTU / Hr. (Full Load)
+32 to +104 degrees Fahrenheit / 0 to +40 degrees Celsius
+5 to +122 degrees Fahrenheit / -15 to +50 degrees Celsius
5 to 95%, non-condensing
5355
4413
COMMUNICATIONS
Communications Interface
Network Monitoring Port Description
PowerAlert Software
Communications Cable
DB9 Serial; Contact closure; Slot for SNMP/Web interface
RS232, contact closure and AS400 monitoring ports are supported by 3 separate DB9 ports
For local monitoring via the UPS’s built-in communication ports, download PowerAlert Local software at
http://www.tripplite.com/poweralert
DB9 cabling included
LINE / BATTERY TRANSFER
Transfer Time
Low Voltage Transfer to Battery
Power (Setpoint)
High Voltage Transfer to Battery
Power (Setpoint)
No transfer time (0 ms.) in online, double-conversion mode
Maintains continuous operation during undervoltages as low as 96 / 166V AC (3-Phase, 4-Wire, wye). Below this
point, output is maintained utilizing battery reserves.
Maintains continuous operation during overvoltages as high as 144 / 250V AC (3-Phase, 4-Wire, wye). Above this
point, output is maintained utilizing battery reserves.
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